Whenever a customer comes into my store, I make sure that they are acknowledged . “Hello, How are you?” is my usual approach. This subject is very imperative to me, as it should be to you.
When you leave the store, you often see messages either on the bags or on the exit door. “Thank you for Shopping with Us”, or “Have a Nice Day”. These messages that should be spoken by associates are substituted by common things that are left with the customer as he or she leaves.
No matter what store or service establishment I go into, I expect to be greeted and/or offered help. This will ultimately decide if I make a purchase or not. It may sound silly but its true. One day while at the mall, my friends and I enter into a T-mobile store. There was only one customer in the store when we entered. One store rep just walked into the back and there was another one at the counter. We walk in, then start looking around at the phones. It was obvious that we were in the store due to that annoying sound you hear. I was making my way to the counter, because the purpose of this visit was to troubleshoot my phone. Now five minuets has past, and the rep has yet to look up from the computer and ask me if I needed help. I looked at my friend, and she rolled her eyes, because she already knew what I was going to say. “Let’s go”.
I’ve had my bad days, sick days, and days when I don’t want to be bothered, but I completely put those feelings behind me when I’m at work. I’m serving the people who are basically the consumers of our products; products that make revenue for my company; and the company that pays me weekly. Not only is the customer always right, but the customer is why the associate has a job.
Next time you walk into a store, pay attention to how you are treated. And for those who work at these stores, think a little differently of how you treat your boss.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." --Sam Walton, Wal-Mart Founder and American Business Man.
I believe in good quality customer service, it’s the only way for a company to succeed.
I'm sure your boss would be so proud of you for saying all that =]I think using the t mobile example was a great idea, if you want maybe even describe how much it annoyed you that you were standing there like hellooooooo.. kind of thing make the audience feel annoyed just listening to the story so we are more involved. Awesome job though!
ReplyDeleteI liked your paper alot because I can relate to it. I work in a bar, and often follow the same work ethic principles you do. excellent job!
ReplyDeleteMy mother does the same thing! She will either leave or ask to speak to the manager if she does not feel like she is getting proper customer service.
ReplyDeleteGreat presentation. After hearing you speak about this subject I thought to myself and realized that I do the same thing when I go into store. If I'm not acknowledged or even given any respect I will leave the store and go somewhere else.
ReplyDeleteI used to work at Starbucks, so I can really relate to your point of how valuable customer service is. It always bothers me when people who are working as customer service representatives don't truly try to service the customer.
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